Cancellation & Refund Policy
At Rooted Move, we understand that moving plans can change. Our goal is to be as flexible as possible while ensuring we can effectively manage inventory and delivery schedules for all customers.
Cancellations
More Than 2 Days Before Delivery
Reservations canceled more than two (2) days before the scheduled delivery date are eligible for a full refund.
Less Than 48 Hours Before Delivery
Reservations canceled less than forty-eight (48) hours before the scheduled delivery date are eligible for a full refund but will be charged a $50 cancellation fee.
Rescheduling
Customers may call to reschedule their reservation at no charge up to seven (7) days before their scheduled delivery date, subject to availability.
Early Returns
No refunds or credits will be issued for totes returned before the end of the scheduled rental period.
Damaged, Lost, or Unreturned Equipment
Customers are responsible for any totes, dollies, or other rental equipment that is lost, stolen, damaged beyond normal wear and tear, or not returned. Replacement charges, at retail cost, will apply.
Normal wear & tear is considered minor scratches, scuffs, etc. versus chargeable damage including cracked totes, broken lids or hinges, missing or broken dollies.
Weather and Unforeseen Circumstances
In the event of severe weather, unsafe road conditions, or circumstances beyond our control, Rooted Move reserves the right to reschedule deliveries and pickups. We will work with customers to arrange the next available service date.
Questions
If you need to cancel, reschedule, or have questions about your reservation, please contact us as soon as possible.